The Caribbean Tourism Organization (CTO) has lost one of its most devoted and cherished team members with the passing of Ms. Carolann Giles on Tuesday, 19 May 2026. Over many years of dedicated service, Carolann became a respected and familiar presence within the Organization and among regional tourism partners. She will be remembered for her professionalism, kindness, and the warmth she brought to those who had the privilege of working with her.
Carolann devoted almost twenty-seven years of faithful and dedicated service to the CTO, having joined the organization on 9 September 1999. Throughout her years with us, she served with unwavering commitment, professionalism, humility, and care.
She began her journey with the organization as Receptionist/Clerk Typist and, in 2005, transitioned to the Research Department as Database/Statistical Assistant. In that role, Carolann managed and maintained the organization’s statistical databases and provided invaluable support in the preparation of statistical reports and research documents that informed and supported the work of our member countries and partners throughout the Caribbean tourism sector.
Carolann’s contribution to the organization extended far beyond her technical and administrative responsibilities. She was a dependable and caring team member whose quiet dedication, kindness, and thoughtful spirit positively impacted colleagues, members, stakeholders, and all those she served over the years. Many across the region would have benefitted from her work, often without realizing the steady and committed individual behind it.
As an organization, we are deeply grateful for Carolann’s years of loyal service and the lasting contribution she made to the work and mission of the CTO. Her passing represents not only the loss of a valued employee, but also the loss of a cherished member of our wider tourism family.
The Council of Ministers, Board of Directors, management, staff and the entire CTO family extend deepest condolences to her dad, Alban St. Hill; her siblings, Dean, Dave and Neil St. Hill and the rest of the St. Hill family and assure them of our prayers and support.
You are welcome to add your tributes and comments to the online condolence book below.